At Lollapalooza 2025, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and safeguard your information when you interact with our website, purchase tickets, or attend our festival. By using our services, you agree to the practices described in this policy.
1. Information We Collect
We may collect the following types of information:
- Personal Information: Name, email address, phone number, billing address, and payment details when you purchase tickets or register for updates.
- Demographic Information: Age, gender, and location to help us tailor our services and improve your experience.
- Usage Data: Information about how you interact with our website, including IP address, browser type, pages visited, and device information.
- Social Media Information: If you connect with us through social media platforms, we may collect your profile information and interactions.
2. How We Use Your Information
We use your information for the following purposes:
- To process ticket purchases and provide customer support.
- To send you updates, newsletters, and promotional materials (you can opt out at any time).
- To improve our website, services, and festival experience.
- To analyze trends and gather demographic information for marketing purposes.
- To ensure the safety and security of our festival attendees.
3. Sharing Your Information
We do not sell or rent your personal information to third parties. However, we may share your information with:
- Service Providers: Trusted partners who assist with ticket sales, payment processing, and event operations.
- Legal Authorities: When required by law or to protect the rights, safety, and property of Lollapalooza and its attendees.
- Event Partners: Sponsors or affiliates, but only with your explicit consent.
4. Data Security
We implement industry-standard security measures to protect your information from unauthorized access, alteration, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
5. Your Rights
You have the right to:
- Access, update, or delete your personal information.
- Opt out of receiving promotional communications.
- Request a copy of the data we hold about you.
To exercise these rights, please contact us at [contact email].
6. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience and analyze website traffic. You can manage your cookie preferences through your browser settings.
7. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of these sites. Please review their privacy policies before providing any personal information.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we encourage you to review it periodically.